privacy policy

Privacy and security are two of the biggest issues facing users of the Internet.
Here at Ysandre.com, we understand that - which is why we want to assure everyone who visits our site that we follow the highest industry standards regarding safety, security and personal privacy. Privacy refers to information we obtain about you and the use we make of it in the course of our business.
If you don't find your concern addressed here, feel free to contact us by e-mail.

Credit Card information

The credit card information you provide at Ysandre.com is encrypted and secure. Ysandre.com uses Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL technology is a highly sophisticated method of scrambling data as it travels from your computer to our Web site's servers.
We do not store credit cards information, so nobody can ever retrieve it from our database.

Personal information

At Ysandre.com, your privacy and security are two of our highest priorities. We never collect any personal information about you unless you request a service that requires it. Then, we only ask for the specific information that is needed to satisfy your request. Any information you do provide is kept in the strictest confidence. So are all of your transactions on our Web site.
We never provide your personal and financial information to any other companies.

Cookies

A cookie is a small data file that most Web sites write to your computer's hard drive when you visit them. A cookie file can contain information such as a user ID, which the site can use to track which pages on the site you've visited. By themselves, cookies can't be used to identify individuals. Ysandre.com uses cookies to help keep track of your cart and visited pages. If you disable the use of cookies on your browser, your access to Ysandre.com is not possible. Unless you specifically tell us, we will never know your identity or how to reach you -- even though we assign a cookie to your computer.

E-mail communication

If you would like us to respond to a question or an issue, please visit the Contact us section of this site located on the left menu. We will use your e-mail only to respond to you. We will not store this information in any structured database.
We read every message that comes to us. We will try to respond within 24-48 hours of its receipt. We never give out your e-mail address to anyone. At Ysandre.com, we save messages and/or e-mail addresses from your messages only for a specific reason. We save messages if we think we'll need to refer to them later when we communicate with you.

Promotional e-mail

The only way you will receive promotional e-mails from Ysandre.com is if you have signed up as a member of our exclusive Newsletter. When you sign up for the newsletter, you will receive a weekly e-mail giving you information and benefits such as product discounts and new merchandise.
You may update or correct information in your newsletter profile at any time. You also may unsubscribe from our mailing list by clicking on the 'unsubscribe' link at the bottom of any promotional e-mail.